Legal Information

Privacy Policy

Last updated: 25 September 2026

1. Information We Collect

When you create an account or place an order with CGS Continental Gourmet Store, we collect information needed to operate the service: name, verified phone number, delivery address, order/cart history, support communications, and technical security logs. If you choose Set Location, your browser provides coordinates so a reverse-geocoding service can display an approximate locality. You can instead enter a pincode/address manually.

2. How We Use Your Information

We use this information to authenticate your account, calculate and fulfil orders, prevent fraud or abuse, provide support, remember optional local preferences, and send transactional updates. Recipe and product-assistance text may be processed by our AI provider when you actively use those tools; do not enter personal or sensitive information in those prompts.

3. Data Storage and Security

Account, catalog and order data are hosted with Supabase; the website is hosted by Vercel. OTP messages are delivered through TextBee using our linked SMS gateway. Maps/social content may be supplied by Google Maps or Instagram. These providers process only the information required for their service and under their own terms.

4. Optional Analytics

If you select Allow analytics on the consent notice, we record anonymous analytics in our own database. We do not use advertising trackers, and we do not send analytics to a third-party analytics provider. We record: pages viewed and time on page; a per-tab session identifier that expires when you close the tab; a marker that you have visited before (so we can tell new and returning visits apart); the referring website and any campaign (UTM) parameters; broad technical details (device type, operating-system and browser family, screen size, language and timezone); coarse location at country/region/city level when our host provides it; engagement events such as clicks, downloads, video and scroll depth; page-speed measurements; and sanitised JavaScript error reports.

We do not use browser fingerprinting, keystroke logging, session replay or hidden tracking. We never record passwords, authentication tokens, payment-card data or form-field contents, and we do not store your IP address with analytics. Analytics is off until you opt in, and you can turn it off at any time using the control in the corner of the site; withdrawing consent stops all further collection.

Analytics is kept for a limited period (90 days by default) and is then deleted automatically. It is kept separate from the security and authentication logging described above.

5. Data Sharing

We do not sell your personal data, and we do not share analytics data with third parties. We share necessary details only with service providers and delivery/support personnel involved in operating your order. We retain order records for operational, accounting, dispute and legal purposes; local cart, wishlist, comparison and recent-view data remains in your browser until you clear it.

6. Your Choices and Requests

You may ask to access, correct or delete eligible personal data, withdraw optional consent, or raise a grievance. Some transaction records may need to be retained where law or an unresolved order requires it. Optional analytics/social content should not be used as a condition of ordering.

7. Contact and Grievance Channel

For privacy requests or grievances, contact Anas Dehalvi at cnfgourmet@gmail.com or call +91 7415514100. Include enough information to identify your account/order, but never send an OTP.